Player support

How can we help?

Email JL Prime at support@jlprime.com.sg. Include “Snack Sort” in the subject and describe what happened. We do not promise a specific response time.

Report a game issue

• Your device model, operating-system version and game version, if available.
• The level or mode, what you expected, and the steps that caused the problem.
• A screenshot if useful. Remove notifications and other personal information first.

Where is my progress?

Progress is saved locally on the device. There is no player login or developer cloud backup. Moving to another device or clearing app data can lose progress. We cannot recover a deleted local save from our servers.

Reset the game

On Android, open device Settings → Apps → Snack Sort → Storage, then choose Clear storage or Clear data (wording varies). This permanently removes local progress and preferences. Clearing cache alone is different and may leave progress intact. In a browser test build, remove the site's stored data. Device backup settings can affect what is restored after reinstalling.

Ads or rewards not available?

The current mobile build uses Google test ads. Availability can depend on your connection and Google's privacy status. You can keep playing or retry a puzzle when an ad is unavailable. An optional ad reward is granted only when Google's SDK reports that the reward was earned; closing an ad early may not earn it.

For available advertising privacy controls, check the app's Settings → Privacy choices. That entry is shown when required by Google's SDK. See our privacy policy for more details.

Privacy requests

Email us with your request and identify the support correspondence involved. Do not send sensitive identity documents unless specifically needed and requested. There is no game account to delete, and we cannot remotely delete data stored only on your device.